Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions, cancellations, and refunds work for MyPaattu, operated by Growvior Software Private Limited. It forms part of, and should be read together with, our Terms of Service.

1. Digital Goods — Nature of the Service

MyPaattu provides AI-generated digital content and software services. Each generation consumes real-time computing resources at our AI providers. Because the service is digital and delivered instantly, and costs are incurred as soon as you generate, subscription fees and usage are generally non-refundable once the service has been used, except as set out below or as required by applicable law.

2. Free Trial and Free Plan

MyPaattu offers a free plan so you can try the core service before purchasing. We encourage you to use the free plan to confirm the Platform meets your needs before subscribing to a paid plan.

3. Subscription Cancellation

You can cancel your Creator or Studio subscription at any time from your account settings. When you cancel:

• you keep access to your plan’s features until the end of the current billing period;
• you will not be charged again after the current period ends;
• we do not provide pro-rated refunds for the unused portion of a billing period, except where required by law.

4. When You May Be Eligible for a Refund

We will review refund requests, and may grant a refund, in situations such as:

• Duplicate or accidental charge — you were billed more than once for the same subscription, or charged in error.
• Unauthorised transaction — a charge you did not authorise, subject to verification.
• Service failure — a documented, sustained technical failure on our side that made the paid service substantially unusable despite a successful charge, and which we were unable to resolve after you reported it.
• No usage after purchase — you upgraded but did not use any paid-plan feature, and request a refund promptly (see timeframe below).

5. When Refunds Are Not Available

• Change of mind after you have used paid-plan features.
• Dissatisfaction with AI output quality, style, or creativity (results are inherently variable — we recommend testing on the free plan first).
• Failure to cancel before a renewal you no longer wanted, where the plan was available and used.
• Violations of our Terms of Service that led to suspension or termination.

6. How to Request a Refund

To request a refund, contact us within 7 days of the charge with your account email, the transaction/payment reference, the date and amount, and a description of the issue. We aim to acknowledge requests within 2 business days and to resolve them within a reasonable time after any verification we need.

7. How Refunds Are Processed

Approved refunds are processed through our payment partner, Razorpay, back to your original payment method. Once initiated, it typically takes 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer. We do not control that final processing time.

8. Chargebacks

If you have a billing concern, please contact us first — we are happy to help and can usually resolve issues faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes take effect when posted, and the “Last updated” date above will reflect the latest version. The policy in effect at the time of your purchase applies to that purchase.

10. Contact Us

For any questions about refunds or cancellations, reach us at: